Customer Success Manager - USA

Location: Remote, USA

About Aviso

Aviso is the AI compass that guides sales and go-to-market teams to close more deals, accelerate growth, and find their Revenue True North. Aviso AI delivers revenue intelligence, drives informed team-wide actions and course corrections, and gives precise guidance so sellers and teams don’t get lost in the fog of CRM and augment themselves with predictive AI. With demonstrated results across Fortune 500 companies and industry leaders such as Dell, Splunk, Nuance, Elastic, Github, and RingCentral, Aviso works at the frontier of predictive AI to help teams close more deals and drive more revenue. Aviso AI has generated 305 billion insights, analyzed $180B in pipeline, and helped customers win $100B in deals. Companies use Aviso to drive more revenue, achieve goals faster, and win in bold, new frontiers. By using Aviso’s guided-selling tools instead of conventional CRM systems, sales teams close 20% more deals with 98%+ accuracy, and reduce spending on non-core CRM licenses by 30%.

Job description

With our industry leading sales performance platform fueled by data science and predictive insights, Aviso empowers enterprises to accelerate their sales, optimize their sales performance and exceed their revenue goals. Customer Success Managers are not all created the same. Here at Aviso, you will be one of the early members of the team tasked with not only ensuring the success of the Customers in your book of business but also building the function as we grow. Reporting into the SVP of Customer Success, you and your coworker CSMs will be the voice of the Customer to the organization. The entire Customer lifecycle including pre-sales handoff, implementation and on-boarding, regular touch points and business reviews, and the annual review setting up the Customer's renewal is yours to actively manage.

This is the job for you if...

• You are extremely passionate about ensuring the success and satisfaction of your Customers.
• You are a strong collaborator and team member who engages your key cross-functional partners, Sales, Product, and Marketing teams, in your decisions regarding how to give your Customers the best experience.
• You know that Customers purchased the Aviso product to solve a problem, you are diligent about not only being an Aviso product expert but also in how your Customers run their business.
• You like to leave the office each day knowing that you’ve made a positive impact with your company and with your Customers.
• You regularly say ‘put me in coach’ and you mean it as you know that jumping in to help means a better Customer experience overall.
• The first words out of your mouth with a Customer are ‘What do you consider to be success with our services?’ and you really strive to get them to that level of success.

This is what you’ll do...

• Own projects and processes that make your function and the Aviso business better.
• Speak to the value of the services, not just features and functionality, to your Customers and tie that back in to your regularly scheduled conversations with customers.
• Passionately and effectively drive onboarding and adoption efforts with business contacts and end users (Sales leaders and AE/AM) to get deeper and stickier in the Customer organization.
• Proactively manage each Customer’s business needs and environment, providing them with best practices gathered from working with dozens of other customers and actively seek opportunities to get wider/deeper with the Aviso services.

What we’re really looking for...

• Bachelor’s degree preferably with a technical spin.
• A Customer Success fanatic who comes with proactive Customer facing experience of at least 5 years; former Sales, Project Management, and/or Consulting experience is a plus as is working in an enterprise SaaS software start-up.
• Strong interpersonal skills related to teamwork, collaboration, internal and external meeting facilitation, and verbal/written communication.
• Exceptional level of drive and dedication to get the job done well and in a timely fashion.
• Passion for your Customers’ and your results.
• Long term relationship management skills coupled with an understanding that each and every interaction can lead to growth, advocacy, and renewal.
• Creative thinking skills.
• Numbers and spreadsheet enthusiast. Sales forecasting is a numbers game so you’ll need to have a high degree of appreciation and aptitude for mathematics and numbers. Previous Sales, Sales Ops, or forecasting experience definitely a plus.
• Understanding of sales processes and hands on familiarity with salesforce.com.
• A project management/re-implementation guru; someone who understands that the best customer adoption comes from your ability to keep up with and manage them through their business changes with your services.
• Excellent communicator; you thrive on ensuring your messages and that of the company comes across in the most clear, concise, and professional manner.
• A trusted Customer advocate who recognizes the importance of saying what they do and doing what they say.
• Exception collaborator who loves to partner with the Sales team in scoping and sizing new project proposals for existing Customers.
• Someone who thrives on working in an ever-changing function and organization.
• Experience working with getting deep in adoption efforts, understanding workflows and pains is definitely a win.

Perks

• Company Equity
• Health, Dental, and Vision Insurance
• Short- and Long-Term Disability
• Unlimited Time Off
• 401k + More
• Life Insurance
• Flexible Spending Accounts
• Commuter Benefits
• Catered Meals and Snacks

Our Commitment to Equal Opportunity

Aviso provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local, state, or federal law.